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FAQ -Customer Supplied Press Sheets

Can Direct Envelope produce envelopes not shown in the pricing section?

Absolutely! We are a full service envelope company and offer products from coin envelopes, catalog envelopes, baronial envelopes, bangtail envelopes and more, so just fill out the quote request and submit or call 847 279 8260 or email customerservice@directenv.com.

Will the converting process mark the stock?

If you are a printer sending in press sheets, sometimes especially on coated papers, the envelope machines can leave some light markings or light smudges.  Direct Envelope has processes in place to deal with this and is very good keeping this to a minimum.

Why do I need to send jogged press sheets?

Press sheets must be delivered to us square and jogged to provide a high quality product.  Direct Envelope cannot be responsible for registration if this is not adhered to.

Why should I print flat sheet litho when it is so much less money to print jet?

Jet printing is high quality litho and provides great results when the printing is not a paint job and the paper is uncoated.  Please see information on jet printing in the envelope guide.

What should I do if my window specifications do not fall within the stated requirements in the envelope guide?

If you aren't sure if your window specs fall within our parameters please call 847 279 8260 or email:  customerservice@directenv.com.

Can I print different envelope sizes as one press form?

To help save press time and plate dollars, Direct Envelope will gladly provide a custom layout based on your needs.

Can I print using another envelope company's press layout?

Usually the answer is no. Even if your previous envelope converter's die has the same flap size, there are differences between dies that aren't readily apparent, plus layouts between envelope companies differ based on the type of cutting equipment being used.  Direct Envelope will need to approve any layout other than ours before you proceed with printing.

Why do I have to print extra spoilage if you are billing me for over runs?

Because of numerous factors relating to automated manufacturing and differences in paper stocks and printing processes, it is impossible for envelope companies to know exactly the amount of spoilage needed to make count.  To be assured that we ship the quantity ordered we require the spoilage percentages stated in the shopping cart to account for possible machine jams and maintaining a high level of quality control.  If billable over runs are not acceptable please indicate that in the comment section when placing your order.

How does my pricing change if I send in press sheets that will be converted cross grain?

Direct Envelope does not charge additional for converting cross grain press sheets.


FAQ -General Questions

Does Direct Envelope carry liability insurance?

Yes, our insurance certificate is available upon request.

Why can't you print jet on matte or coated papers?

Halm Jet presses do not have dryers so it is not suitable for these types of papers.

What should I do if I need delivery faster than the quoted time frame?

Direct Envelope is very flexible and sensitive to customer's delivery date requirements.  Please check in with us by emailing:  customerservice@directenv.com or calling 847 279 8260.

What are your terms and conditions?

Terms and conditions of sale:
Your credit card will be charged upon completion of the job.

Refund & Cancellation Policy:
All sales are final. No refunds are available once a job has been completed. Cancellations are accepted in writing, but the customer is responsible for any charges incurred for labor and materials prior to receipt of your written cancellation. Please be aware many times we deliver EARLIER than the quoted lead time, so if the job has been printed or manufactured by the time we receive your written notification, you are liable for the full cost.

ART FILES ACCEPTED:
Our preference for art files is in Adobe Illustrator or high res PDF files. We also accept InDesign and Quark files.

Other programs are accepted, but you may incur additional charges, of which we will not proceed without your prior knowledge and approval.

DELIVERY TURNAROUND TIMES:
Delivery lead time begins after receipt of your art files for jet and manufacturing orders or after receipt of your paper stock for converting jobs. If it is received after 11:00 am CST, on regular business days we will begin production the next business day. If received on a Saturday, Sunday or a major US Holiday we will begin production on the next business day.

PROOFING PROCESS

PDF proofs for orders Direct Envelope will be printing will be generated within 1-2 business days. If there are customer changes, extra charges may apply and an additional time of 1-2 business days will be added onto your lead time.

Folded proofs or mocks ups will be generated within 1-2 days and are sent out standard overnight. If corrections are needed and another proof requested, it will be generated within 1-2 business days and the time will be added onto your delivery date.

FOR PULL FROM STOCK AND JET ORDERS:

Direct Envelope will provide a PDF proof for the customer's approval if the order does not need to be manufactured.

CUSTOM MANUFACTURED ORDERS:

If the order is a new custom envelope , repeat custom envelope, or repeat custom envelope with changes, Direct Envelope will provide a PDF proof for the customer approval. The proof will indicate the window specs as well. If you are unsure of how the form will show through the window we recommend a hard proof at an additional cost of $40.


ORDERS THAT DIRECT ENVELOPE PRINTS FLAT SHEET LITHO:

A color proof will be provided as well as a PDF proof. Due to the differences in press equipment, paper, inks, etc., a reasonable variation between the color proof and the completed job is expected and is considered acceptable. Also, Direct Envelope does not guarantee the color you see on your computer monitor or color printer will match your printed piece.

ACCEPTABLE TOLERANCES FOR ENVELOPE MANUFACTURING

ENVELOPE MANUFACTURING
-The envelope size can vary plus or minus 1/16".
-The window position can vary plus or minus 1/16".

CONVERTING CUSTOMER SUPPLIED PRINTED PRESS SHEETS

-Please provide an official sample, mock up or folded hard proof for each order which is first used to compare against the written order, as well as checked at each phase of the manufacturing process. Mock ups provided that do not match the specs submitted on the order, can result in a longer lead time.
-Customers who supply their own press sheets must follow our spoilage and layout guidelines.
-There is a plus or minus 1/16" variance in high die cutting.
-For images that cross over the flaps or back turn up and need to match, or images and colors that end or break at the fold/score, result with the worst case scenario variation of plus or minus 1/8", after factoring in die cutting variations as well as folding variations.
-For critical cross overs and image breaks consider steel rule die cutting.
-You can also add bleeds to compensate for the variation see artwork templates for high die.

OTHER INFORMATION ABOUT PROOFING

Direct Envelope is not responsible for errors resulting from:
-Proofs not required by the customer.
-The work is printed per customer's signed OK.
-Change requests not communicated in writing.

DIRECT ENVELOPE GUARANTEES YOUR SATISFACTION

If your job has defects in workmanship or materials within our control or if we fail to follow your written instructions Direct Envelope will reprint the job at our expense upon receipt of the returned product. You must notify us in writing within 10 business days of the delivery of your job.

OVER RUN/UNDER RUN POLICY
Unless otherwise indicated in the comments section of the order the following is our policy regarding product over runs and under runs.

We will not ship less than the quantity ordered.

For standard pull from stock envelopes then jet printed, our billable over run can be up to 5% for quantities 25,000 and less. For quantities over 25,000 our billable over run can be up to 2%.

For custom converting or manufacturing orders our billable over run can be up to 25% for quantities of 5,000 or less; 10% over run on quantities over 5,000 and up to 50,000; and 5% over run for quantities over 50,000.


Liability
1. Disclaimer of Express Warranties: Customer warrants that the work is as described in the order specifications. The customer understands that all sketches, copy, dummies and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.

2. Disclaimer of Implied Warranties: Direct Envelope warrants only that the work conforms to the description submitted with the order. Direct Envelope's maximum liability, whether by negligence, contract or otherwise, does not exceed the return of the amount invoiced for the work in dispute. Under no circumstances is Direct Envelope liable for specific, individual or consequential damages.

Indemnity
Customers agree to indemnify and hold Direct Envelope, its subsidiaries, affiliates, officers, agents, co-branders, vendors, partners, employees or assigns harmless from any claim or demand, including reasonable attorney's fees, made by a third party due to or arising out of content submitted, posted or transmitted through Direct Envelope, customer violation of the terms and conditions detailed here, or customer violation of the rights of a third party.
Copyright Infringement
The customer warrants that the subject matter to be reprinted is not copyrighted by a third party. Customers also recognize that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. Customers further warrant that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, customers agree to indemnify and hold Direct Envelope harmless for all liability, damages and attorney's fees that may be incurred if any legal action connected with copyright infringement involving the work produced or provided.
Customers also warrant that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or their personal or economic rights. Customers will, at their sole expense, promptly and thoroughly defend Direct Envelope in all legal actions on these grounds as long as Direct Envelope notifies customers of legal action and gives the customer reasonable time to undertake and conduct defense. Direct Envelope reserves the right to use its discretion in refusing to print anything that it deems illegal, libelous, scandalous, improper or infringing upon copyright law.

What type of art files do you accept?

Direct Envelope prefers Adobe Illustrator art files with the original fonts included, but also accepts high res PDF proofs.  We also accept Quark and InDesign art files.  There may be an additional charge to work with other art files, so please check with us.

Am I required to use UPS as my shipper?

For your convenience UPS shipping rates are calculated as an option as part of the shopping cart. However, UPS is not necessarily the least expensive alternative especially on shipments who's weight exceeds 200 pounds. For peace of mind select "Best Way" and let Direct Envelope determine the most cost effective shipping alternative. With this selection we always provide shipping costs in writing for your final approval.

What should I do if I don't have art work?

Direct Envelope provides MAC services at an extra charge of $75 per hour to generate artwork or make changes to your existing artwork.

How do I know I'm getting the best shipping rate?

In the shipping module select "best way" as your shipping alternative.  That way you are assured Direct Envelope will consider all the alternatives and will advise you in writing the shipping cost before the job is complete.

How do I know it is safe to order envelopes on your website? What is your privacy policy?

Direct Envelope is the sole owner of the information collected on this site. We will not sell, share or rent this information to others.

This web site takes every precaution to protect our users information. When users submit sensitive information via the web site, your information is protected both online and off-line.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. These parties are not allowed to use persons identifiable information except for the purpose of providing these services.

What sales tax do you charge? What if I am tax exempt?

Managed Marketing, dba Direct Envelope is an Illinois corporation and subject to its sales tax.

  • For orders shipped outside of Illinois there is NO sales tax.
  • For customer supplied stock converted then shipped in Illinois there is NO sales tax.
  • For Direct Envelope supplied paper and printing and shipped in Illinois the sales tax levied will be 4.5%.
  • For Direct Envelope supplied paper without printing and shipped in Illinois the sales tax levied will be 9%.
  • For non-profit companies or resale companies must provide us with their tax exempt number to forego being charged sales tax.

What should I do if I need to make a change after I place my order?

Direct Envelope is known for their flexibility and customer care.  We will always do our utmost to accommodate any and all changes up until the job is running. Please note if there are changes that occur after we begin production, there likely will be extra charges assessed. Also note that many times we complete orders before the quoted delivery date in which case no changes would be allowed.


Direct Envelope, Envelopes - Wholesale & Manufacturers, Wheeling, IL

       

Direct Envelope

2232 Foster Avenue
Wheeling, IL 60090

847-279-8260

224-735-2237

       

       

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